Support / tokenpocket
Passwords and Device Lock Help
Distinguish app passwords, device codes and recovery phrases before attempting a reset.
Before you start
Distinguish app passwords, device codes and recovery phrases before attempting a reset.
A careful recovery process
01
Identify the credential type
If anything differs from the trusted instructions, stop and check your backup first.
02
Avoid unverified reset tools
If anything differs from the trusted instructions, stop and check your backup first.
03
Check backups before reinstalling
If anything differs from the trusted instructions, stop and check your backup first.
04
Ignore support requests for recovery phrases
If anything differs from the trusted instructions, stop and check your backup first.
Safety boundaries and next steps
These pages provide educational guidance and static UI examples. They do not confirm that a live wallet, exchange or security scanner is operating. Always verify software behavior in its official documentation.